Terms of purchase

This version applies from 15 September 2026.

1. General provisions

1.1. These terms of purchase (the Terms) set out the mutual rights and obligations of the Seller — Dog friendly, MB, company code 308132964, registered address M. K. Čiurlionio g. 11, LT-03104 Vilnius, e-mail info@dogfriendly.lt, phone +370 655 35 944 (the Seller) — and the Buyer (a natural or legal person) buying goods in the online store dogfriendly.lt (the Store), the delivery and return procedures, liability and other conditions of purchase.

1.2. The Buyer is a natural or legal person entitled under Lithuanian law to enter into transactions in their own name, or their duly authorised representative. By confirming an order the Buyer confirms they are entitled to buy in the Store.

1.3. The Buyer must read the Terms before placing an order and, by ticking the box at checkout, confirms having read and accepted them.

1.4. The Terms together with the confirmed order form a purchase agreement binding on both parties. The agreement is concluded when the Buyer places the order, accepts the Terms, pays, and receives the Seller’s e-mail confirming that the order has been accepted.

1.5. Under the agreement the Seller undertakes to transfer ownership of the goods to the Buyer and the Buyer undertakes to accept the goods and pay the stated price.

1.6. The Seller may amend the Terms to reflect legal requirements. An order is governed by the version in force when it was placed.

2. Goods and prices

2.1. Goods sold in the Store are new. Prices are in euros and final — the Seller is not registered for VAT, so no VAT is added. The delivery price is calculated at checkout and shown as a separate line.

2.2. The Seller undertakes to sell goods of proper quality, fit for their purpose, complete, properly packed and labelled, and compliant with Lithuanian law.

2.3. The Seller keeps descriptions, photographs and size information as accurate as possible. Colours may differ slightly from the photographs depending on your screen.

2.4. If an ordered item is no longer available, the Buyer is informed by e-mail without delay and offered an equivalent item or a later delivery date. If the Buyer declines, the payment is refunded within 5 working days.

2.5. The Buyer must use the goods as intended: choose the right size before use (the Store provides a size chart and calculator), fit the straps correctly and regularly check buckles, rings and stitching.

3. Ordering and payment

3.1. The Buyer selects the goods, enters contact details and a delivery method, accepts the Terms and pays for the order.

3.2. Payment is by card (Visa, Mastercard), Apple Pay, Google Pay or Revolut Pay. Payments are processed by a payment service provider; the Seller never receives or stores card details. Bank transfer is arranged separately with the Seller.

3.3. Payment is deemed made when the payment provider confirms it. Order processing and the delivery period start from that moment.

3.4. The goods of one order are delivered to one parcel locker chosen by the Buyer.

3.5. The order confirmation and the invoice are sent to the e-mail address given in the order.

3.6. A paid order may be cancelled before it is dispatched by contacting the Seller by e-mail or phone. After dispatch, the withdrawal procedure in section 5 applies.

4. Delivery

4.1. Goods are delivered within Lithuania to DPD parcel lockers. The delivery price is shown at checkout; orders from 39 € ship free.

4.2. In-stock goods are packed and handed to DPD within 1–2 working days of payment confirmation and usually reach the locker within 2–5 working days. These periods are indicative; if delivery is delayed by circumstances beyond the Seller’s control, the Seller informs the Buyer and agrees a new date.

4.3. When the parcel reaches the locker the Buyer receives a DPD SMS with a pick-up code and must collect it within the period DPD allows. An uncollected parcel is returned to the Seller; the Buyer pays for re-shipping.

4.4. Delivery is complete, and ownership passes to the Buyer, when the parcel is collected from the locker.

4.5. On collection the Buyer must check the packaging. Damage that may affect the goods must be reported to the Seller by e-mail within 1 working day, with photographs where possible.

4.6. Shipping to other countries is available only by separate agreement.

5. Withdrawal, exchanges and returns

5.1. A consumer may withdraw from the agreement within 14 days of receiving the goods without giving a reason (Civil Code Article 6.228¹⁰). Notice is given by e-mail to info@dogfriendly.lt (the model withdrawal form may be used), stating the order number and the goods being returned. The Seller acknowledges the notice and sends DPD return instructions.

5.2. Goods must be sent back without delay and no later than 14 days after giving notice. The Buyer bears the direct cost of returning the goods.

5.3. When a whole order is returned, the Seller refunds the price of the goods and the standard delivery charge paid; when part of an order is returned, the price of the returned goods. Refunds are made by the original payment method no later than 14 days after receiving the notice; the Seller may withhold the refund until the goods, or proof of their dispatch, are received. In practice we refund within 1–3 working days of receiving the goods.

5.4. Within 14 days of receipt the Buyer may also exchange an item for another size or model. Any price difference is refunded or paid on delivery of the replacement. Exchanges are arranged with the Seller by e-mail or phone.

5.5. Goods of proper quality that are returned or exchanged must be unused and undamaged, in saleable condition, with labels attached, in the original packaging and complete. The Buyer is liable for any diminished value resulting from handling beyond what is needed to establish the nature, characteristics and functioning of the goods; the refund may be reduced accordingly.

5.6. If the goods are defective, the Buyer may choose to have the defect remedied free of charge, the item replaced, the price reduced, or the agreement terminated with a full refund, unless the defect is minor. Goods carry the statutory 2-year legal guarantee from delivery. The Seller bears the cost of returning defective goods.

5.7. The Seller is not liable for defects caused by improper use, care or storage, normal wear and tear, or the fault of the Buyer or third parties.

5.8. Defects are remedied and non-conforming goods exchanged or refunded in accordance with the Retail Trade Rules approved by the Government of the Republic of Lithuania and the Civil Code.

6. Liability, notices and disputes

6.1. The Seller is not liable for non-performance or late performance caused by circumstances beyond its control (force majeure). The Seller informs the Buyer without delay and the deadline is extended for the duration of those circumstances.

6.2. A party that causes damage compensates the other party’s direct losses in accordance with Lithuanian law.

6.3. The Store may link to third-party websites; the Seller is not responsible for their content or activities.

6.4. The Seller sends notices to the e-mail address or phone number given in the order. The Buyer contacts the Seller at info@dogfriendly.lt, on +370 655 35 944 or via the contact form in the Store.

6.5. The Terms are governed by the law of the Republic of Lithuania. Disputes are resolved by negotiation; failing that, the Buyer may apply to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, tarnyba@vvtat.lt, tel. +370 5 262 67 51, www.vvtat.lt) or its regional offices, or use the EU Online Dispute Resolution platform at http://ec.europa.eu/odr/.

7. Quality guarantee

7.1. Harnesses, leashes and collars (the Products) carry a 12-month quality guarantee from the day of delivery. It does not cover accessories (such as the D-ring or the name patch), gift vouchers or any other goods.

7.2. The guarantee covers manufacturing and material defects only — those that make a Product unfit for use although it was used as intended and cared for as instructed: seams that come apart, a buckle that breaks or no longer locks, a ring or other fitting that tears off. It gives no right to a replacement for signs of normal wear that do not make the Product unfit for use (fading, pilling, scuffs, worn finish, a faded logo).

7.3. The guarantee does not apply where the damage results from: (a) deliberate or careless acts of the Buyer, other people or animals, including a dog or other animal chewing, biting, clawing or pulling on the Product with its teeth; (b) cuts, burns, contact with chemicals or salt, prolonged damp or direct sunlight; (c) a wrongly chosen size, incorrect fitting or use other than as intended (for example tethering the dog, towing by a vehicle, use as safety equipment or for a heavier dog than stated); (d) alteration, repair or washing contrary to the care instructions; (e) normal wear and tear; (f) lost or stolen Products.

7.4. A claim is made by e-mail to info@dogfriendly.lt with the order number, a description of when and how the damage occurred and of how and in what conditions the Product was used, and clear photographs of the whole Product and of the damage. A claim without that description and those photographs is not examined until the missing information is provided. The Seller may ask for the Product to be sent in for inspection; if the defect is covered, the Seller reimburses the postage.

7.5. If the claim is accepted, the Seller, at its choice, repairs the Product free of charge, replaces it with an equivalent one or refunds the price paid. A claim is examined within 14 days of receiving all the information (and, if requested, the Product). A replacement does not extend the guarantee period.

7.6. This guarantee is in addition to, and does not limit, the Buyer's consumer rights under Lithuanian law (clause 5.6).